PRODUCT SUPPORT

OffshoreTrainer Support

Official Support Center · Last updated: September 5, 2026

Direct Support Contact

Our engineering and maritime content team is available to assist seafarers, corporate training coordinators, and maritime professionals.

Email: info@yggdrasil-doo.me (Subject: [OffshoreTrainer Support])

1. Getting Started

OffshoreTrainer is available for iPhone and iPad running iOS 16.0 or later. Download the application directly from the Apple App Store.

Initial Setup: Launch the app and select your operational focus or maritime department (Deck, Engine, Rig, Lifting Operations).
Offline Access: Learning modules and exam question banks are stored locally on your device for reliable offline access when offshore or in remote areas.

2. Training & Exam Simulator

The training module provides categorized questions, technical diagrams, and comprehensive explanations.

Practice Mode: Review questions at your own pace with immediate answer explanations and reference citations.
Exam Simulation: Test your knowledge under timed exam conditions mimicking official certification bodies.
Progress Reset: You can reset exam simulation history anytime in Settings > Learning Progress.

3. Operational Tools & Calculators

The operational utilities include lift planning formulas, sling angle converters, hydrostatic calculators, and lifting equipment inspection records. All calculations are performed on-device in real-time.

Operational Notice Calculators and formulas in OffshoreTrainer serve as educational and operational aids. Always cross-reference with official vessel manuals, manufacturer load charts, and certified lift supervisor instructions.

4. Weather & Vacancy Feeds

Weather Intelligence: Live maritime weather requires an active internet connection. Wave heights, wind forecasts, and risk ratings are cached when connectivity is available.
Vacancies: Offshore and maritime vacancies are refreshed periodically. Tap any vacancy for company details and application instructions.

5. Subscriptions & Apple In-App Purchases

OffshoreTrainer offers premium curriculum upgrades and subscription plans processed securely through Apple App Store in-app purchases.

Managing Subscriptions: You can manage or cancel your subscription at any time via your Apple ID account settings on iOS (Settings > [Your Name] > Subscriptions).
Restoring Purchases: If you install OffshoreTrainer on a new device, tap Restore Purchases inside the app settings to restore all unlocked content.

6. Troubleshooting FAQ

Content Not Loading Offline

Ensure that initial module sync is completed while connected to Wi-Fi before deploying offshore. Tap "Sync Curriculum" in Settings.

Restore Purchases Failed

Verify that you are signed in with the same Apple ID used to purchase the subscription. Check that in-app purchases are enabled in iOS Screen Time.

Weather Feed Offline

The weather service requires network connectivity. Check cellular or satellite data availability and ensure Location permissions are enabled.

App Reset / Clean Install

To reset local app data, delete the application from your iOS device and reinstall it from the App Store. Your purchases can be restored instantly.